Trusted by service businesses.
Buried messages. Shared personal numbers. Endless forwarding.
Customer updates, frontline coordination and day-to-day operations often happen inside WhatsApp groups. Messages get buried, personal numbers get shared and coordinators spend their days forwarding updates between groups, teams and systems. Jely adds the visibility, privacy and automation needed to run WhatsApp at scale.
A customer messages on WhatsApp. Jely passes the exact message to your team, relays your reply word-for-word to the frontline and keeps everyone in sync — no retyping, no lost detail.
This is a simulated example. All names and details shown are fictional.
Your users stay in WhatsApp
Customers, carers, contractors and volunteers communicate in familiar WhatsApp chats and groups without downloading another app.
Your team works from one place
Manage conversations and groups through Jely, Slack or your existing systems.
Jely handles the coordination
Route messages, maintain records, trigger alerts and automate repetitive admin — across every conversation.
Create, monitor and archive customer and frontline conversations from one dashboard.
Let people communicate in shared groups without exposing their personal phone numbers.
Internal teams can participate from Slack while customers and frontline workers stay in WhatsApp.
Turn busy group conversations into clear summaries, actions and handover notes.
Flag safeguarding concerns, sensitive content and conversations that need attention.
Set availability, queue messages and direct conversations from each group to the right person or team.
Keep searchable records, transcripts, group histories and exports for compliance and accountability.
Automate check-ins, reminders, follow-ups and repetitive coordination tasks around each conversation or group.
Anywhere work depends on constant communication between customers, frontline workers and operational teams.
Thoughts on scheduling, coordination, and making WhatsApp work for your team.
A practical policy template for branch networks, with mandatory rules, local variations, media and visibility matrices, approved exceptions and implementation evidence.
A practical operating model for youth mentoring programmes using WhatsApp, covering boundaries, ownership, escalation, handovers and reliable records.
A practical branch-by-branch rollout model for WhatsApp, with local ownership, controlled staff access, clear escalation and authoritative care records.
A practical workflow for keeping fast customer conversations in WhatsApp while preserving ownership, quote status, next actions and a reliable sales record.
A practical nursery communication model with named ownership, safeguarding boundaries, secure staff handovers and authoritative child records.
A practical work-order model for facilities teams: keep site and contractor context, ownership, escalation, evidence and reporting connected to the authoritative job record.
A cautious check-in model for charity volunteers, with expected return times, acknowledged escalation, monitored hours and clear emergency boundaries.
A practical delivery-exception workflow for rental marketplaces, with supplier accountability, shared-inbox and Slack handovers, and verified order-system updates.
A practical matching workflow for family-to-carer WhatsApp conversations, with clear ownership, privacy boundaries and outcomes recorded in the marketplace.
A practical operating model for legal marketplace notifications, owned replies and support handovers, while keeping sensitive material and case records in approved systems.
A practical operating model for attendee notifications and two-way WhatsApp support, with clear ownership, preserved context and reliable handovers.
A practical operating model for keeping candidate questions, shift responses, recruiter ownership and ATS handovers visible while people continue using WhatsApp.
A practical operating model for keeping installer, customer and office WhatsApp conversations tied to the right project, owner and next action.
An operating model for firm-controlled WhatsApp conversations, with clear ownership, context, escalation, retention and review.
A practical model for time-sensitive student messages with clear ownership, staff privacy, escalation and accessible alternatives.
Give shoppers a convenient WhatsApp conversation while keeping product questions, ownership and handovers visible to the wider retail team.
A practical WhatsApp workflow for family support charities: protect privacy, coordinate volunteers, set safeguarding boundaries and keep authorised staff informed.
A practical operating model for home care agencies using WhatsApp after hours: clear ownership, acknowledgements, escalation, office visibility and proper care-record boundaries.
A practical framework for using WhatsApp as an out-of-band channel when email or collaboration tools are unavailable, while preserving privacy, ownership and an auditable response.
A practical operating model for parent updates, seasonal staff handovers, privacy boundaries and safeguarding escalation during a short club season.
A practical operating model for keeping WhatsApp questions, Slack collaboration and shared-inbox replies connected to one customer history.
Keep site instructions, shift changes, photos, client requests and handovers connected while cleaners and supervisors continue using familiar tools.
A practical workflow for keeping equipment-hire enquiries, orders, delivery changes, off-hire requests and invoice queries connected to the right customer, site and job.
A practical model for handling patient enquiries in WhatsApp while preserving ownership, clinical-record boundaries, escalation and auditability.
A practical operating model for mapping event WhatsApp groups to Slack with clear ownership, escalation and reliable shift handovers.
A practical operating model for keeping vessel enquiries, quotations, customer promises and follow-ups visible across WhatsApp and Slack, with reviewed daily sales summaries.
A practical reporting model for turning site updates, photo evidence, blockers and handovers into reviewed monthly property-service reports.
A practical operating model for keeping therapist-family communication familiar while maintaining ownership, boundaries, handovers and organisational visibility.
A practical operating model for keeping tutor, student and parent messages connected to confirmed lessons, reschedules and exceptions.
A practical operating model for keeping inspection schedules, engineer updates, customer approvals and last-minute changes connected to the correct job.
A practical operating model for giving branches local control while maintaining clear ownership, routing standards and head-office oversight.
Keep customer identity, ownership and conversation history intact across WhatsApp, Slack and your support inbox.
Keep customer, contractor and installer conversations visible to the office without forcing frontline teams into another app.
A practical framework for keeping family and carer conversations familiar while giving the office clearer visibility, privacy controls and accountability.
WhatsApp has become the default place where work gets coordinated. Messages are seen quickly, replies are sent faster, and decisions often feel easier to move forward. But scheduling is not a conversation problem - it's a coordination problem.
Reliable scheduling requires structure that exists independently of individual messages. Availability needs to be collected consistently. Confirmations need to be explicit and final. Capacity must be enforced automatically.
A practical workflow for protecting personal numbers, reducing coordinator relay work, and giving teams a clear view of volunteer conversations.