Trusted by 20+ service businesses.
Buried messages. Shared personal numbers. Endless forwarding.
Customer updates, frontline coordination and day-to-day operations often happen inside WhatsApp groups. Messages get buried, personal numbers get shared and coordinators spend their days forwarding updates between groups, teams and systems. Jely adds the visibility, privacy and automation needed to run WhatsApp at scale.
A customer messages on WhatsApp. Jely passes the exact message to your team, relays your reply word-for-word to the frontline and keeps everyone in sync — no retyping, no lost detail.
This is a simulated example. All names and details shown are fictional.
Your users stay in WhatsApp
Customers, carers, contractors and volunteers communicate in familiar WhatsApp chats and groups without downloading another app.
Your team works from one place
Manage conversations and groups through Jely, Slack or your existing systems.
Jely handles the coordination
Route messages, maintain records, trigger alerts and automate repetitive admin — across every conversation.
Create, monitor and archive customer and frontline conversations from one dashboard.
Let people communicate in shared groups without exposing their personal phone numbers.
Internal teams can participate from Slack while customers and frontline workers stay in WhatsApp.
Turn busy group conversations into clear summaries, actions and handover notes.
Flag safeguarding concerns, sensitive content and conversations that need attention.
Set availability, queue messages and direct conversations from each group to the right person or team.
Keep searchable records, transcripts, group histories and exports for compliance and accountability.
Automate check-ins, reminders, follow-ups and repetitive coordination tasks around each conversation or group.
Anywhere work depends on constant communication between customers, frontline workers and operational teams.
Thoughts on scheduling, coordination, and making WhatsApp work for your team.
A practical WhatsApp workflow for family support charities: protect privacy, coordinate volunteers, set safeguarding boundaries and keep authorised staff informed.
A practical operating model for home care agencies using WhatsApp after hours: clear ownership, acknowledgements, escalation, office visibility and proper care-record boundaries.
A practical framework for using WhatsApp as an out-of-band channel when email or collaboration tools are unavailable, while preserving privacy, ownership and an auditable response.
A practical operating model for parent updates, seasonal staff handovers, privacy boundaries and safeguarding escalation during a short club season.
A practical operating model for keeping WhatsApp questions, Slack collaboration and shared-inbox replies connected to one customer history.
Keep site instructions, shift changes, photos, client requests and handovers connected while cleaners and supervisors continue using familiar tools.
A practical workflow for keeping equipment-hire enquiries, orders, delivery changes, off-hire requests and invoice queries connected to the right customer, site and job.
A practical model for handling patient enquiries in WhatsApp while preserving ownership, clinical-record boundaries, escalation and auditability.
A practical operating model for mapping event WhatsApp groups to Slack with clear ownership, escalation and reliable shift handovers.
A practical operating model for keeping vessel enquiries, quotations, customer promises and follow-ups visible across WhatsApp and Slack, with reviewed daily sales summaries.
A practical reporting model for turning site updates, photo evidence, blockers and handovers into reviewed monthly property-service reports.
A practical operating model for keeping therapist-family communication familiar while maintaining ownership, boundaries, handovers and organisational visibility.
A practical operating model for keeping tutor, student and parent messages connected to confirmed lessons, reschedules and exceptions.
A practical operating model for keeping inspection schedules, engineer updates, customer approvals and last-minute changes connected to the correct job.
A practical operating model for giving branches local control while maintaining clear ownership, routing standards and head-office oversight.
Keep customer identity, ownership and conversation history intact across WhatsApp, Slack and your support inbox.
Keep customer, contractor and installer conversations visible to the office without forcing frontline teams into another app.
A practical framework for keeping family and carer conversations familiar while giving the office clearer visibility, privacy controls and accountability.
WhatsApp has become the default place where work gets coordinated. Messages are seen quickly, replies are sent faster, and decisions often feel easier to move forward. But scheduling is not a conversation problem - it's a coordination problem.
Reliable scheduling requires structure that exists independently of individual messages. Availability needs to be collected consistently. Confirmations need to be explicit and final. Capacity must be enforced automatically.
A practical workflow for protecting personal numbers, reducing coordinator relay work, and giving teams a clear view of volunteer conversations.